First Line IT Support Analyst
Sheffield
Join our dynamic and fast-growing legal practice, where we pride ourselves on delivering exceptional legal services to our clients. We are a team of dedicated professionals who value integrity, excellence, and client satisfaction. Proddow Mackay Solicitors LLP provides services to several business units forming part of the PM Law Group. We are the PM Law Group and operate on a national basis offering an array of legal services. Our roots were established over 30 years ago, so have decades of experience in our respective fields. We are just regular legal professionals; we are advocates, strategists, and innovators committed to delivering exceptional legal services to our clients. Across the business, we foster a culture of inclusivity and champion personal development so that each employee has opportunities to shine and flourish, and we want you to be a part of it. As our newly appointed First Line IT Support Analyst you will provide helpdesk support to end users within the group and associated entities and assisting them with hardware and software problems.
Role Responsibilities
Role responsibilities:
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- Answer frontline support phone. Take ownership and fix problems.
- Build/repair new/existing PC’s. Build new PC’s adding applications, updates, virus, and software. Repair PC’s that need new disks, network cards, etc.
- Network support.
- Assist users when necessary.
- Repair and maintain printers.
- Test new versions of bespoke internal/external software.
- Support third party software.
- To assist the IT Department generally.
- You may be required to perform any other duties and to work in any other areas as requested by the Company, if necessary, which may include other offices and those of clients.
What we need from you
What do we need from you?
- Excellent interpersonal and communication skills.
- Ability to work with employees at all levels.
- Ability to communicate with external parties.
- Good problem-solving skills.
- Good team player.
- Commitment to development of Proddow Mackay I.T. infrastructure.
- Ability to keep information confidential.
What we offer you
Our Sheffield Head Office, PM House, has been designed to be a high quality and pleasant working environment. In addition to a competitive salary and benefits package we offer:
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- Salary: £23,500 per annum
- Generous annual leave entitlement – 25 days per year + Bank Holidays.
- We are a growing company, offering potential for career development and advancement.
- Healthcare cash plan.
- Pension scheme.
- Lucrative ‘Refer a friend scheme’.
- Free parking.
- Free Costco card.
- Free fruit daily.
- On-site subsidised canteen with relaxation area.
- Employee assistance programme.
- Death in service benefit.
- Annual Summer and Christmas parties.
- Award events.
- Additional annual leave entitlement for long service.
At the PM Law Group, we offer more than just a job – we offer a rewarding career where you can make a meaningful impact and grow both personally and professionally. We believe in investing in our employees and supporting their career development through training, mentorship, and advancement opportunities. Join us and be part of a firm that values diversity, equality, and inclusion, and is committed to making a difference in the lives of our clients and our community.
If this role isn’t for you, check out all our current vacancies online today through our group website: Careers – PM Law Group (PM Law Group – The PM Law Group)
We’re always looking for new people to join the Group who represent our values and want to take advantage of our experienced and award-winning training programs. If you do not see a role that complements your experience, you can always submit a speculative CV!
The PM Law Group are an equal opportunities employer.
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