Transactional Team Leader

Transactional Team Leader

Sheffield

Do you have a proven track record within a managerial role?

We’re the PM Law Group and we operate on a national basis offering an array of legal services. Our roots were established over 30 years ago, this means that we have decades of experience in our respective fields.

Join our prestigious law firm where excellence meets opportunity. At the PM Law Group, we pride ourselves on delivering unparalleled legal services with a focus on integrity, innovation, and client satisfaction. With a team of seasoned professionals and a commitment to fostering a supportive and inclusive workplace culture, we strive to empower our employees to reach their full potential.

We have a specialist and dedicated Conveyancing business that forms part of the PM Law Group.

Being at the forefront of cutting-edge technology, we are a modern business who can help individuals across England and Wales to move house. Our technological expertise means we can deal with clients locally or at a distance whilst still providing that ever-important human touch.

Across the business, we foster a culture of inclusivity and champion personal development so that each employee has opportunities to shine and flourish, and we want you to be a part of it.

As our newly appointed Team Leader within our Transactional Team, you will oversee a team of Property Lawyers and Legal Assistants within the Conveyancing Department in Sheffield. This includes working with fellow Team Leaders to ensure all the departmental KPI’s and SLAs are achieved.

This role will be based in the Conveyancing Department in Sheffield, however, there may be a requirement to work in other areas of the business as the need arises.

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Role Responsibilities

  • Communicating with clients over the telephone, by email and in face-to-face meetings as part of the Client Facing Legal Assistant Team always providing the highest level of customer service to clients.
  • Ensure all departmental KPI’s and SLAs are achieved with the support of fellow Team Leaders
  • Effectively manage and motivate your allocated team.
  • Hold regular 121’s, training, coaching and team meetings with your allocated team.
  • Carry out regular audits of files and phone calls to provide feedback as part of 121 process.
  • Monitor your team and your individual staff performance on a daily basis.
  • Manage any underperformance or improvement requirements in a timely manner.
  • Overseeing the training of all new starters to the team.
  • Create a positive and inspiring team environment and culture.
  • Feedback on a weekly and monthly basis to the Managing Director with team performance and any issues.
  • Be the first point of contact for all queries from your appointed team.
  • To always provide the highest level of customer service to clients and stakeholders.
  • Maintain required % service level on calls received into the department and ensure team is meeting this as a minimum average each month.
  • Ensuring we meet the SLA for responding to secure messages via the PMPL app.
  • To ensure all portals are kept up to date and feedback any issues relating to work referrers.
  • To attend and contribute to team meetings.
  • To always comply with all PM Property Lawyers Ltd policies and procedures.
  • To undertake such duties as the Managing Director may reasonably require from time to time.
  • To be a role model for those around in both file management, use of the case management system, your actions and behaviour.

What we need from you

  • Minimum of 4 years proven experience in a customer service role.
  • Minimum of 4 years of experience working in the conveyancing / property sector – Desirable not essential
  • Previous experience successfully managing a team.
  • Has experience working in a legal, insurance or professional environment.
  • A tactful communicator.
  • A track record of providing operational and soft skills training.
  • Able to comfortably communicate targets and deadlines.
  • Strong leadership skills.
  • Excellent verbal communication .
  • Good attention to detail.
  • Computer literate.
  • Ability to effectively organise and prioritise workloads.
  • Willingness to adhere to and surpass set targets.
  • Ability to work on own initiative and as part of a team.
  • Professional telephone manner.
  • A motivated and driven self-starter.

What we offer you

Our Sheffield Head Office, PM House, has been designed to be a high quality and pleasant working environment. In addition to a competitive salary and benefits package we offer:

  • Competitive starting salary – Up to £30,000 DOE.
  • Office hours: Monday to Friday 9.00am – 5.00pm.
  • Generous annual leave entitlement – 25 days per year + Bank Holidays.
  • You will be an integral part of a supportive and dynamic team.
  • We are a growing company, offering potential for career development and advancement.
  • Healthcare cash plan.
  • Pension scheme.
  • Lucrative ‘Refer a friend scheme’.
  • Free parking.
  • Free Costco card.
  • Free fruit daily.
  • On-site subsidised canteen with relaxation area.
  • Employee assistance programme.
  • Death in service benefit.
  • Annual Summer and Christmas parties.
  • Award events.
  • Additional annual leave entitlement for long service.

At the PM Law Group, we offer more than just a job – we offer a rewarding career where you can make a meaningful impact and grow both personally and professionally. As a member of our team, you will have the opportunity to work alongside talented professionals in a dynamic and collaborative environment. We believe in investing in our employees and supporting their career development through training, mentorship, and advancement opportunities. Join us and be part of a firm that values diversity, equality, and inclusion, and is committed to making a difference in the lives of our clients and our community.

If you are passionate about leadership and ready to take the next step in your career, we want to hear from you!

If this role isn’t for you, check out all of our current vacancies online today through our group website: Careers – PM Law Group (thepmlawgroup.co.uk)

We’re always looking for new people to join the Group who represent our values and want to take advantage of our experienced and award-winning training programs. If you do not see a role that complements your experience, you can always submit a speculative CV!

The PM Law Group are an equal opportunities employer.

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