New Business Team Administration Assistant
Carlisle
Join our prestigious law firm where excellence meets opportunity. At the PM Law Group, we pride ourselves on delivering unparalleled legal services with a focus on integrity, innovation, and client satisfaction. With a team of seasoned professionals and a commitment to fostering a supportive and inclusive workplace culture, we strive to empower our employees to reach their full potential. We’re the PM Law Group and we operate on a national basis offering an array of legal services. Our roots were established over 30 years ago, this means that we have decades of experience in our respective fields. Recently we have acquired Butterworths Solicitors whoa are a specialist and dedicated firm that forms part of the PM Law Group. Butterworths Solicitors specialise in Conveyancing, Wills, Trusts and Probate, General Civil Litigation and Personal Injury but have expanded to offer commercial services, family law, and motor finance claims. Being at the forefront of cutting-edge technology, we are a modern business who can help individuals across England and Wales to move house. Our technological expertise means we can deal with clients locally or at a distance whilst still providing that ever-important human touch. Across the business, we foster a culture of inclusivity and champion personal development so that each employee has opportunities to shine and flourish, and we want you to be a part of it. As our newly appointed New Business Team Administration Assistant your role will involve assisting the New Business & Client Care Team to ensure the provision of a reliable, efficient and timely service and to ensure Butterworths exceed client expectations and to provide a first-class customer experience.
Role Responsibilities
Role responsibilities:
- To accurately produce and send out paperwork to clients via post and email and Utilising a practice management system to create new clients and set up new files
- Task Management including daily chasing of clients for outstanding paperwork
- Assisting clients face to face or by telephone with paperwork and in a friendly, helpful and courteous manner and deal with any enquiries as efficiently as possible and providing the highest level of customer service to clients.
- Logging correspondence to the correct files / matters.
- Entering data into the correct fields in the case management system from correspondence received.
- Logging and completing tasks on the case management system.
- Performing general administration tasks.
- Observe client confidentiality at all times
- Knowledge of what information is required from the client and ensuring accurate inputting of data onto the computer
- Ensure that client records are kept up to date
- Providing Estate Agents and Clients with updates as and when required
- To attend and contribute in team meetings.
- To report directly to the Conveyancing Team Manager on all above aspects.
- The role will be based in the Conveyancing Department, however, there may be a requirement to work in other areas of the business as the need arises.
- You may be required to perform any other duties and to work in any other areas as requested by the Company if necessary, which may include other offices and those of clients.
What we need from you
What do we need from you?
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- Minimum 1 years’ experience (but all levels considered) of working in an admin role.
- Minimum 1 years’ experience (but all levels considered) of working in a client care/customer service environment.
- Minimum 1 years’ experience (but all levels considered) of working in an estate agency or conveyancing role. Full training will be given in relation to Residential Conveyancing processes.
- Able to always provide exceptional levels of customer service.
- Able to work to deadlines.
- Has an eye for detail.
- Computer Literate.
- Able to prioritise workloads.
- Willingness to adhere to and surpass administration targets.
- Able to work on own initiative and as part of a team.
- Polite and professional telephone manner.
- Enthusiastic with a real desire to want to learn and develop.
What we offer you
Our offices have been designed to be a high quality and pleasant working environment. In addition to a competitive salary and benefits package we offer:
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- Monday to Friday – Office Hours – 9.00am – 5.00pm with 1 hour’s lunch break.
- Industry leading training.
- Competitive starting salary DOE.
- Access to on demand CPD.
- Additional Annual Leave entitlement for long service.
- Opportunities for you to progress and develop further in line with our expansion strategy.
- Pension Scheme.
- Lucrative ‘Refer a friend scheme’.
- Free Costco Card.
- Employee Assistance Programme.
- Death in service benefit.
- Annual Summer and Christmas Parties.
- Award Events.
At the PM Law Group, we offer more than just a job – we offer a rewarding career where you can make a meaningful impact and grow both personally and professionally. As a member of our team, you will have the opportunity to work alongside talented professionals in a dynamic and
collaborative environment. We believe in investing in our employees and supporting their career development through training, mentorship, and advancement opportunities. Join us and be part of a firm that values diversity, equality, and inclusion, and is committed to making a difference in the lives of our clients and our community.
If this role isn’t for you, check out all of our current vacancies online today through our group website: Careers – PM Law Group (thepmlawgroup.co.uk)
We’re always looking for new people to join the Group who represent our values and want to take advantage of our experienced and award-winning training programs. If you don’t see a role that complements your experience, you can always submit a speculative CV!
The PM Law Group are an equal opportunities employer.
Apply for this role
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